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Customer reviews of Direct Main Agent Vehicles Ltd

At Direct Main Agent Vehicles Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Direct Main Agent Vehicles Ltd

Direct Main Agent Vehicles Ltd

Based on 42 customer reviews

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  • 5

    Excellent experience - start to finish

    By Jon F on 06 July 2017 | Verified purchase

    The vehicle was exactly as described and Ryan allowed me plenty of time alone to inspect and test drive with no pressure selling. It was excellently presented with all available bills and history. Purchase was made very easy and the car was even delivered free of charge to my door. Thanks again for all your help

    Reply from Direct Main Agent Vehicles Ltd on 07/07/17

    Thank you Jon,much appreciated.I have no doubts that the Freelander will be a fantastic & reliable family vehicle for you and your family and i'm delighted that you are all very happy with your purchase. It was my pleasure from start to finish as you were also a gent to do business with. Please come back to me for your next purchase.. All the very best to you and the family. Best regards, Ryan.

  • 5

    How it should be when buying a car

    By Sebastian C on 06 July 2017 | Verified purchase

    I have to say it has been a pleasure buying a car from Ryan, right from the beginning he was friendly, helpful and informative. From my initial phone call to find out more about the Toyota Aygo I was interested in to the viewing the following day which backed up our phone conversation, there was never any pressure to buy just help. Once a deal was agreed the buying process was just as easy with any work that needed to be done being carried out quickly and the car being delivered the following day. Now a couple of weeks down the line the car is running beautifully and I'm very happy to recommend Ryan as good man to buy your car from.

    Reply from Direct Main Agent Vehicles Ltd on 06/07/17

    Thank you Sebastian, it's very good of you to have the decency to take the time out and to leave such lovely words. I'm delighted that you're all very satisfied with the service but most importantly the vehicle that you bought. Meeting you and your son was an absolute pleasure and as I always say please let me know if you need anything. I wish you , your son and the rest of your family all the best and enjoy the car! Best regards, RYAN

  • 5

    Fantastic in every way!

    By Geoff H on 04 July 2017 | Verified purchase

    I have to say this was the best experience of buying a used car I have ever had. Ryan was far from the stereotypical pushy salesman, he just gave us the keys and left us to it until we were ready to talk a deal. After a test drive and full uninterrupted inspection of the vehicle we were able to negotiate a great deal. I would happily recommend Direct Main Agent Vehicles Ltd to anyone wanting a quality car that comes with a second to none service.Thanks again Ryan! Geoff and Janet.

    Reply from Direct Main Agent Vehicles Ltd on 04/07/17

    Dear Geoff & Janet , Thank you so much for leaving such a kind review . It means a lot to me that you took the time out to leave such positive words. It's was great meeting you both and please let me know if you ever need me for any further assistance . It was all my pleasure.. you are 2 fantastic people who were an absolute joy to do business with. Enjoy your new vehicle. Best regards, Ryan

  • 5

    The way car sales should be

    By Sinclair O on 26 June 2017 | Verified purchase

    I got friendly assistance when I was interested in a second hand car was pleased with the honesty of description I received as I was long distance away car was as described salesman made it easy for me to purchase the car and went out of his way for me to pick up car very smooth sale will be return customer good to see old school not dead yet was real pleasure dealing with true gentleman

    Reply from Direct Main Agent Vehicles Ltd on 27/06/17

    Thank you Sinclair and I'm grateful that you put your trust in me as you had a 16 hour round trip from Wick, a beautiful part of Scotland, which is a huge commitment coming all the way to west Lancashire, however you and your wife had nothing to worry about as the Range Rover was exceptionally nice and well worth the Journey. Thankfully you were both over the moon when you seen it. I'd like to also show my appreciation for the lovely gesture , giving me a bottle to show your gratitude of Wick's finest local scotch whisky. That was a wonderful gesture. You're an absolute gent... it was also great meeting your brother , his partner and your lovely wife so I wish you all the best and thanks again for your business. Best regards , RYAN

  • 5

    Recommended dealer.

    By Rick B on 26 June 2017 | Verified purchase

    Ryan is direct, professional and keen to do well for both his customers and his business. The car was as described and valeted. I was encouraged to inspect it fully and take a test drive. We then had an open discussion about the car's history backed by documents. We agreed a fair deal for the car and the px. The delivery driver was on time and helpful in exchanging documents. Ryan remained in touch throughout to make sure the deal went through as agreed. I recommend him.

    Reply from Direct Main Agent Vehicles Ltd on 26/06/17

    Dear Rick Thank you for your kind and postive words . May I return the compliment and say you were such a gent to do business with. It was great meeting you and I'm very pleased that you found the car you had set out to find. The driver also commented on how hospitable you were when he arrived in Darlington to deliver to your home , so it was our pleasure to make sure things went as smoothly as possible for you . Best regards , Ryan

  • 5

    An apology for my short temper :)

    By Koray K on 21 June 2017 | Verified purchase

    From the minute we met i knew you were decent guy and decent trader calm and well mannered.when i rang you for the issue i was having with the car you were helpful and told me to go to mechanic just because he didnt take me on i over reacted and left a comment i shouldnt have without speaking to you first.well thanks for getting back to me and solving the issue so quick.wishing you all the best in your business i will be coming back to deal with you again.thanks for looking after me i really appriatce it

    Reply from Direct Main Agent Vehicles Ltd on 27/06/17

    Thank you for your kind words Koray...When we first met you had told me about being mistreated by previous dealers who had turned their backs on you when you had experienced previous mechanical issues so i understood that you were being extra cautious and careful in terms of where you would buy your next car from as you had trust issues which is to be expected if one gets treated poorly. Thankfully you chose our VW Passat TDI DSG and i'm grateful for your business and trust.. We got the sensor sorted for you when you had come back to me and called me directly prior to doing anything, i was happy to SOURCE the part for you, enjoy the Passat and all the best to you and your family, take care and thanks again. RYAN

  • 5

    Top Notch from start to finish

    By Carole D on 10 June 2017 | Verified purchase

    Absolutely Top Notch from start to finish. I cannot recommend highly enough. After visiting several local garages without success l found a car on Autotrader, spoke to Ryan and decided to travel further afield and l am so glad l did. The car was exactly as described and surpassed my expectations. Having had my late mother's cherished car written off after a not at fault accident but embroiled In a messy insurance claim I was feeling pretty bewildered and struggling to trust. It was refreshing to find someone with ethics and professionalism who genuinely wanted me to be happy with the car and went several extra miles to demonstrate that. After sales excellent too. Thank you very much Ryan

    Reply from Direct Main Agent Vehicles Ltd on 13/06/17

    Thank you so much for your very kind words Carole. I was happy to be of service. You had clearly been through an awful lot and i did everything i could to make the buying process as stress free as possible for you. I'm delighted that you love your new Toyota and i appreciate it won't quite replace the other one in certain ways but hopefully it will give you some new memories to cherish, Pleasure meeting you and it was also a pleasure meeting the gentleman that initially brought you down to view. Please don't hesitate to call me if you need any further assistance.

  • 5

    Excellent dealer

    By F A on 03 June 2017 | Verified purchase

    Hi Ryan gave me really good customer service.He was truly excellent. I have never spoke to a dealer as efficient and friendly as Ryan.He went out of his way to help. I was travelling 45 miles to see the car and he even opened after his closing time to let me view the car.The car was in excellent condition and everything he said in the advertisement was on the car.He truly delivered what he promised.I would recommend him to all my friends and family. The after service I received was also excellent as I expected.

    Reply from Direct Main Agent Vehicles Ltd on 13/06/17

    Thank You! It was Great meeting you and all your family and thank you for also putting your trust in me as i pride myself on complete honesty and a personal touch with the vehicles i sell. Yourself ,your friends and also your family had such a long journey, you could have easily talked yourself out of such a big commitment and opted for a local purchase . When travelling such a long way, it's always risky when dealing with someone you don't know as you fear the worse in terms of the car not quite meeting your expectations and you also fear you may be wasting your valuable time and money but luckily for me you believed everything i said and it all worked out nicely as you were delighted with your new fantastic Honda C-RV. Look forward to maybe providing you and your family with more cars in the future. All the best, RYAN

  • 5


    By Karl B on 25 May 2017 | Verified purchase

    Very good efficient dealer more than helpful,extreamly good communication all round nice guy.

    Reply from Direct Main Agent Vehicles Ltd on 13/06/17

    Cheers Karl, great meeting you and your family. Please let me know if you ever need anything down the line. I wish you and all your family (including the new arrivals) all the best . Take care and thank you for your business.

  • 5

    Vauxhall Corsa purchase

    By Dave H on 25 May 2017 | Verified purchase

    Recently purchased a Vauxhall Corsa from this business. The car was purchased for my daughter who had recently passed her driving test. I needed something that was in excellent mechanical condition and reasonably priced and I could be confident of its reliability as she lives some distance from the family home. I dealt with Ryan the business owner who was attentive and professional. Excellent customer service no issues daughter loves the car.

    Reply from Direct Main Agent Vehicles Ltd on 13/06/17

    Cheers Dave. Buying any used vehicle can be a daunting prospect but for any parents out there trying to find the right first car for their sons and daughters must be a little stressful. Thankfully after you seeing how nice this low mileage Corsa was,test driving it and with a few extras you were happy to go ahead . I appreciate your kind words and i'm glad that your daughter loves her new car. I'm grateful for your business and as i said please let me know if you ever need anything. Lovely meeting you and your daughter and all the best to you both.. Best regards, RYAN