play phone device-mobile location2 search plus dash down_arrow cross chevron-down chevron-up chevron-left calendar device-camera

Customer reviews of Direct Main Agent Vehicles Ltd

At Direct Main Agent Vehicles Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

Write a review

Direct Main Agent Vehicles Ltd

5 Direct Main Agent Vehicles Ltd
5.0

Based on 15 customer reviews

Powered by


  • 5

    The way car sales should be

    By Sinclair O on 26 June 2017 | Verified purchase

    I got friendly assistance when I was interested in a second hand car was pleased with the honesty of description I received as I was long distance away car was as described salesman made it easy for me to purchase the car and went out of his way for me to pick up car very smooth sale will be return customer good to see old school not dead yet was real pleasure dealing with true gentleman

    Reply from Direct Main Agent Vehicles Ltd on 27/06/17

    Thank you Sinclair and I'm grateful that you put your trust in me as you had a 16 hour round trip from Wick, a beautiful part of Scotland, which is a huge commitment coming all the way to west Lancashire, however you and your wife had nothing to worry about as the Range Rover was exceptionally nice and well worth the Journey. Thankfully you were both over the moon when you seen it. I'd like to also show my appreciation for the lovely gesture , giving me a bottle to show your gratitude of Wick's finest local scotch whisky. That was a wonderful gesture. You're an absolute gent... it was also great meeting your brother , his partner and your lovely wife so I wish you all the best and thanks again for your business. Best regards , RYAN


  • 5

    Recommended dealer.

    By Rick B on 26 June 2017 | Verified purchase

    Ryan is direct, professional and keen to do well for both his customers and his business. The car was as described and valeted. I was encouraged to inspect it fully and take a test drive. We then had an open discussion about the car's history backed by documents. We agreed a fair deal for the car and the px. The delivery driver was on time and helpful in exchanging documents. Ryan remained in touch throughout to make sure the deal went through as agreed. I recommend him.

    Reply from Direct Main Agent Vehicles Ltd on 26/06/17

    Dear Rick Thank you for your kind and postive words . May I return the compliment and say you were such a gent to do business with. It was great meeting you and I'm very pleased that you found the car you had set out to find. The driver also commented on how hospitable you were when he arrived in Darlington to deliver to your home , so it was our pleasure to make sure things went as smoothly as possible for you . Best regards , Ryan


  • 5

    An apology for my short temper :)

    By Koray K on 21 June 2017 | Verified purchase

    From the minute we met i knew you were decent guy and decent trader calm and well mannered.when i rang you for the issue i was having with the car you were helpful and told me to go to mechanic just because he didnt take me on i over reacted and left a comment i shouldnt have without speaking to you first.well thanks for getting back to me and solving the issue so quick.wishing you all the best in your business i will be coming back to deal with you again.thanks for looking after me i really appriatce it

    Reply from Direct Main Agent Vehicles Ltd on 27/06/17

    Thank you for your kind words Koray...When we first met you had told me about being mistreated by previous dealers who had turned their backs on you when you had experienced previous mechanical issues so i understood that you were being extra cautious and careful in terms of where you would buy your next car from as you had trust issues which is to be expected if one gets treated poorly. Thankfully you chose our VW Passat TDI DSG and i'm grateful for your business and trust.. We got the sensor sorted for you when you had come back to me and called me directly prior to doing anything, i was happy to SOURCE the part for you, enjoy the Passat and all the best to you and your family, take care and thanks again. RYAN


  • 5

    Top Notch from start to finish

    By Carole D on 10 June 2017 | Verified purchase

    Absolutely Top Notch from start to finish. I cannot recommend highly enough. After visiting several local garages without success l found a car on Autotrader, spoke to Ryan and decided to travel further afield and l am so glad l did. The car was exactly as described and surpassed my expectations. Having had my late mother's cherished car written off after a not at fault accident but embroiled In a messy insurance claim I was feeling pretty bewildered and struggling to trust. It was refreshing to find someone with ethics and professionalism who genuinely wanted me to be happy with the car and went several extra miles to demonstrate that. After sales excellent too. Thank you very much Ryan

    Reply from Direct Main Agent Vehicles Ltd on 13/06/17

    Thank you so much for your very kind words Carole. I was happy to be of service. You had clearly been through an awful lot and i did everything i could to make the buying process as stress free as possible for you. I'm delighted that you love your new Toyota and i appreciate it won't quite replace the other one in certain ways but hopefully it will give you some new memories to cherish, Pleasure meeting you and it was also a pleasure meeting the gentleman that initially brought you down to view. Please don't hesitate to call me if you need any further assistance.


  • 5

    Excellent dealer

    By F A on 03 June 2017 | Verified purchase

    Hi Ryan gave me really good customer service.He was truly excellent. I have never spoke to a dealer as efficient and friendly as Ryan.He went out of his way to help. I was travelling 45 miles to see the car and he even opened after his closing time to let me view the car.The car was in excellent condition and everything he said in the advertisement was on the car.He truly delivered what he promised.I would recommend him to all my friends and family. The after service I received was also excellent as I expected.

    Reply from Direct Main Agent Vehicles Ltd on 13/06/17

    Thank You! It was Great meeting you and all your family and thank you for also putting your trust in me as i pride myself on complete honesty and a personal touch with the vehicles i sell. Yourself ,your friends and also your family had such a long journey, you could have easily talked yourself out of such a big commitment and opted for a local purchase . When travelling such a long way, it's always risky when dealing with someone you don't know as you fear the worse in terms of the car not quite meeting your expectations and you also fear you may be wasting your valuable time and money but luckily for me you believed everything i said and it all worked out nicely as you were delighted with your new fantastic Honda C-RV. Look forward to maybe providing you and your family with more cars in the future. All the best, RYAN


  • 5

    excellent

    By Karl B on 25 May 2017 | Verified purchase

    Very good efficient dealer more than helpful,extreamly good communication all round nice guy.

    Reply from Direct Main Agent Vehicles Ltd on 13/06/17

    Cheers Karl, great meeting you and your family. Please let me know if you ever need anything down the line. I wish you and all your family (including the new arrivals) all the best . Take care and thank you for your business.


  • 5

    Vauxhall Corsa purchase

    By Dave H on 25 May 2017 | Verified purchase

    Recently purchased a Vauxhall Corsa from this business. The car was purchased for my daughter who had recently passed her driving test. I needed something that was in excellent mechanical condition and reasonably priced and I could be confident of its reliability as she lives some distance from the family home. I dealt with Ryan the business owner who was attentive and professional. Excellent customer service no issues daughter loves the car.

    Reply from Direct Main Agent Vehicles Ltd on 13/06/17

    Cheers Dave. Buying any used vehicle can be a daunting prospect but for any parents out there trying to find the right first car for their sons and daughters must be a little stressful. Thankfully after you seeing how nice this low mileage Corsa was,test driving it and with a few extras you were happy to go ahead . I appreciate your kind words and i'm glad that your daughter loves her new car. I'm grateful for your business and as i said please let me know if you ever need anything. Lovely meeting you and your daughter and all the best to you both.. Best regards, RYAN


  • 5

    Highly recommended

    By Nick F on 25 May 2017 | Verified purchase

    Top buying experience Was wiling to listen to budget constraints and come to a compromise. Car was good competitively priced. Full mot supplied for piece of mind even though the existing mot still had 9 month to run. Even give me a tenner for diesel on the way out. Overall nice lad and highly recommended

    Reply from Direct Main Agent Vehicles Ltd on 13/06/17

    Thanks Nick! Absolute pleasure meeting you. The car purchase went smoothly and meeting you was also great, enjoyed every minute of it.. Take care Nick, as we discussed let me know if any of your friends or family need anything. Best Regards,RYAN


  • 5

    Superb - give them a try.

    By Joe H on 10 May 2017 | Verified purchase

    Can't recommend them highly enough. Excellent customer service throughout showing patience and understanding. Even dropped my vehicle off for me. Ryan was really helpful with his advice, without being 'pushy' in helping me choose what I was looking for. Brilliant.

    Reply from Direct Main Agent Vehicles Ltd on 13/06/17

    Thanks JOE. It's very good of you to leave such a positive review..I'm glad you are very satisfied with your Meriva, it was wonderful meeting you and it was also Lovely meeting your parents when me and my assistant dropped it off at their house, they were genuinely lovely and made it easy for us . Take care and thank you for your business. RYAN


  • 5

    A Star experience - buy with confidence.

    By Eli S on 24 April 2017 | Verified purchase

    I think car dealers have a bad reputation in general therefore it was exceptionally refreshing to have a professional yet friendly experience from Ryan @ Direct. From my initial contact with him to express an interest in the vehicle right thought to the after sales - the experience has been thoroughly reassuring and pleasurable. Well done Ryan and thank you once again.

    Reply from Direct Main Agent Vehicles Ltd on 14/06/17

    Hi Eli , It was fantastic meeting you and your husband and I'm delighted that you are all very happy with the Ford Galaxy, including your kids who are hopefully loving the DVD player, I can imagine it prevents the boredom on long journeys. All the best to you and family and hopefully you may come back to buy another in the not too distant future but something tells me the galaxy has plenty of years left in it so you won't be changing any time soon! Best regards Ryan


‹ Prev Next ›